Incidents reported on status page for SmarterSends https://status.smartersends.com/ https://d1lppblt9t2x15.cloudfront.net/logos/d9932852f69f1781cc91ee2e2aa1e704.png https://status.smartersends.com/ en https://status.smartersends.com/ Thu, 14 May 2026 21:05:18 +0000 https://status.smartersends.com/#ba9165059cc04de70ef4567aed803c0c47e1f879e0d48dd02e8aac965b1c7d67 https://smartersends.zendesk.com recovered https://status.smartersends.com/ Thu, 14 May 2026 20:59:26 +0000 https://status.smartersends.com/#ba9165059cc04de70ef4567aed803c0c47e1f879e0d48dd02e8aac965b1c7d67 https://smartersends.zendesk.com went down https://status.smartersends.com/ Thu, 14 May 2026 16:02:23 +0000 https://status.smartersends.com/#9b0b33d54fa175feec1eb271a4676bd7b5d9b727f4d9afd3f365a93104764e55 https://smartersends.zendesk.com recovered https://status.smartersends.com/ Thu, 14 May 2026 15:56:12 +0000 https://status.smartersends.com/#9b0b33d54fa175feec1eb271a4676bd7b5d9b727f4d9afd3f365a93104764e55 https://smartersends.zendesk.com went down https://status.smartersends.com/ Thu, 14 May 2026 11:47:16 +0000 https://status.smartersends.com/#e83985a905ff03b9c1b97fb854dd5564ee4a6860943617b41b946641abcb8110 https://smartersends.zendesk.com recovered https://status.smartersends.com/ Thu, 14 May 2026 11:41:18 +0000 https://status.smartersends.com/#e83985a905ff03b9c1b97fb854dd5564ee4a6860943617b41b946641abcb8110 https://smartersends.zendesk.com went down https://status.smartersends.com/ Wed, 13 May 2026 18:50:20 +0000 https://status.smartersends.com/#71d6e11fea43f5d1ecd79fd4b1811a3565a9968c2d3080858a0ee49122e1cd8c https://smartersends.zendesk.com recovered https://status.smartersends.com/ Wed, 13 May 2026 18:47:15 +0000 https://status.smartersends.com/#71d6e11fea43f5d1ecd79fd4b1811a3565a9968c2d3080858a0ee49122e1cd8c https://smartersends.zendesk.com went down https://status.smartersends.com/ Wed, 13 May 2026 16:23:17 +0000 https://status.smartersends.com/#2d0ae0c8f666989a7d8df8e2d572df477849e793dfcceb125019a80d1ace87d2 https://smartersends.zendesk.com recovered https://status.smartersends.com/ Wed, 13 May 2026 16:20:20 +0000 https://status.smartersends.com/#2d0ae0c8f666989a7d8df8e2d572df477849e793dfcceb125019a80d1ace87d2 https://smartersends.zendesk.com went down https://status.smartersends.com/ Wed, 13 May 2026 15:08:31 +0000 https://status.smartersends.com/#6d27ed7202cdd1e7c96c2bb1abc31abd0d7f973bccb98341fd4709f210755d5f https://smartersends.zendesk.com recovered https://status.smartersends.com/ Wed, 13 May 2026 14:58:06 +0000 https://status.smartersends.com/#6d27ed7202cdd1e7c96c2bb1abc31abd0d7f973bccb98341fd4709f210755d5f https://smartersends.zendesk.com went down https://status.smartersends.com/ Wed, 13 May 2026 12:23:13 +0000 https://status.smartersends.com/#9043fb0397c2417fa8fea5d99f7f2658ac27a32363049f5e88f5929f38c2cb53 https://smartersends.zendesk.com recovered https://status.smartersends.com/ Wed, 13 May 2026 12:17:26 +0000 https://status.smartersends.com/#9043fb0397c2417fa8fea5d99f7f2658ac27a32363049f5e88f5929f38c2cb53 https://smartersends.zendesk.com went down https://status.smartersends.com/ Wed, 13 May 2026 01:14:19 +0000 https://status.smartersends.com/#c144362626dd26d0f273326492a1f48215a470ac8ec04b33daa1c8e91a0b6330 https://smartersends.zendesk.com recovered https://status.smartersends.com/ Wed, 13 May 2026 01:08:11 +0000 https://status.smartersends.com/#c144362626dd26d0f273326492a1f48215a470ac8ec04b33daa1c8e91a0b6330 https://smartersends.zendesk.com went down https://status.smartersends.com/ Tue, 12 May 2026 19:38:20 +0000 https://status.smartersends.com/#f7a01a87775f5ba5fc0fc76d85434ec76a2a7271f6292e1d47ef8e75e711e7e7 https://smartersends.zendesk.com recovered https://status.smartersends.com/ Tue, 12 May 2026 19:35:13 +0000 https://status.smartersends.com/#f7a01a87775f5ba5fc0fc76d85434ec76a2a7271f6292e1d47ef8e75e711e7e7 https://smartersends.zendesk.com went down https://status.smartersends.com/ Tue, 12 May 2026 18:08:18 +0000 https://status.smartersends.com/#180e56389ff8c502c7c30201689aec08ecefdcc583164a1173cf040831579cd8 https://smartersends.zendesk.com recovered https://status.smartersends.com/ Tue, 12 May 2026 18:05:09 +0000 https://status.smartersends.com/#180e56389ff8c502c7c30201689aec08ecefdcc583164a1173cf040831579cd8 https://smartersends.zendesk.com went down https://status.smartersends.com/ Tue, 12 May 2026 05:05:30 +0000 https://status.smartersends.com/#0b94deb4dc9977a9fd081694046cb6375b371373f561f0c1f2915298ae787d8d https://smartersends.zendesk.com recovered https://status.smartersends.com/ Tue, 12 May 2026 04:59:13 +0000 https://status.smartersends.com/#0b94deb4dc9977a9fd081694046cb6375b371373f561f0c1f2915298ae787d8d https://smartersends.zendesk.com went down https://status.smartersends.com/ Tue, 12 May 2026 01:47:28 +0000 https://status.smartersends.com/#0a8bc175b3be6e7c1499bd323eca696a16d21cad4c0ca162b44976fcb692a8f1 https://smartersends.zendesk.com recovered https://status.smartersends.com/ Tue, 12 May 2026 01:41:18 +0000 https://status.smartersends.com/#0a8bc175b3be6e7c1499bd323eca696a16d21cad4c0ca162b44976fcb692a8f1 https://smartersends.zendesk.com went down https://status.smartersends.com/ Mon, 11 May 2026 20:35:24 +0000 https://status.smartersends.com/#e3337ec51a6a18d56604e32b3c032bd2b04993b43a71bb10513d958e617e76ba https://smartersends.zendesk.com recovered https://status.smartersends.com/ Mon, 11 May 2026 20:29:08 +0000 https://status.smartersends.com/#e3337ec51a6a18d56604e32b3c032bd2b04993b43a71bb10513d958e617e76ba https://smartersends.zendesk.com went down https://status.smartersends.com/ Mon, 11 May 2026 19:35:14 +0000 https://status.smartersends.com/#67921cd229cf474a85856be4a1b76fd39bfcd97ed03e64ad6966a775730b9abd https://smartersends.zendesk.com recovered https://status.smartersends.com/ Mon, 11 May 2026 19:32:12 +0000 https://status.smartersends.com/#67921cd229cf474a85856be4a1b76fd39bfcd97ed03e64ad6966a775730b9abd https://smartersends.zendesk.com went down https://status.smartersends.com/ Mon, 11 May 2026 00:05:13 +0000 https://status.smartersends.com/#935bdcff9a9b98f9debe00d70cf47a4098ff989f4b09448a263a16417a59be35 https://smartersends.zendesk.com recovered https://status.smartersends.com/ Sun, 10 May 2026 23:59:26 +0000 https://status.smartersends.com/#935bdcff9a9b98f9debe00d70cf47a4098ff989f4b09448a263a16417a59be35 https://smartersends.zendesk.com went down https://status.smartersends.com/ Sun, 10 May 2026 21:08:17 +0000 https://status.smartersends.com/#91c5d8e230d9a54fa9270a675e9e4f28498ee8ba4b862fa64a6e9e1796caa75f https://smartersends.zendesk.com recovered https://status.smartersends.com/ Sun, 10 May 2026 21:05:10 +0000 https://status.smartersends.com/#91c5d8e230d9a54fa9270a675e9e4f28498ee8ba4b862fa64a6e9e1796caa75f https://smartersends.zendesk.com went down https://status.smartersends.com/ Sun, 10 May 2026 18:20:12 +0000 https://status.smartersends.com/#296a83d3afb95e87a614881179c50a9cf33049e90449433de4b92366f594a04f https://smartersends.zendesk.com recovered https://status.smartersends.com/ Sun, 10 May 2026 18:17:20 +0000 https://status.smartersends.com/#296a83d3afb95e87a614881179c50a9cf33049e90449433de4b92366f594a04f https://smartersends.zendesk.com went down https://status.smartersends.com/ Sun, 10 May 2026 04:11:25 +0000 https://status.smartersends.com/#84d21d7692f38edacf9c11854d756b2e74ea471d87b3d4f9aa8f8719b2d7780a https://smartersends.zendesk.com recovered https://status.smartersends.com/ Sun, 10 May 2026 04:08:11 +0000 https://status.smartersends.com/#84d21d7692f38edacf9c11854d756b2e74ea471d87b3d4f9aa8f8719b2d7780a https://smartersends.zendesk.com went down https://status.smartersends.com/ Sun, 10 May 2026 00:26:24 +0000 https://status.smartersends.com/#3e80750d18eae8d0bde9f4877b266bfde583da8fbbf7f691aba28dd21aba36af https://smartersends.zendesk.com recovered https://status.smartersends.com/ Sun, 10 May 2026 00:20:10 +0000 https://status.smartersends.com/#3e80750d18eae8d0bde9f4877b266bfde583da8fbbf7f691aba28dd21aba36af https://smartersends.zendesk.com went down https://status.smartersends.com/incident/489110 Tue, 31 Dec 2024 15:07:01 -0000 https://status.smartersends.com/incident/489110#06286d2866fefcca02094bc4453c3a665b9637d5d0617b51721a882eea331ed9 Maintenance completed https://status.smartersends.com/incident/489110 Tue, 31 Dec 2024 14:38:56 -0000 https://status.smartersends.com/incident/489110#7880d317d18e5c30f34e07f02ac2ea8755729649fe7dd7bef1c7b50088f7ce20 We are currently updating some infrastructure to ring in the new year. We should be back online in less than an hour https://status.smartersends.com/incident/267902 Wed, 04 Oct 2023 00:46:00 -0000 https://status.smartersends.com/incident/267902#baa7a61aa72a07a095f439f943924fc15777853692531425f9654d061b3000c7 Systems appear to be back online and working as designed. We'll continue to monitor but this looks to be resolved on the AWS side. https://status.smartersends.com/incident/267902 Wed, 04 Oct 2023 00:43:00 -0000 https://status.smartersends.com/incident/267902#acfccc029834d4543894c5f4a99c75a15396435e7c5781b646eb1b51680ef81b We are seeing indications that the AWS issue is resolving. We continue to see intermittent issues accessing all AWS services but the issue is improving. https://status.smartersends.com/incident/267902 Wed, 04 Oct 2023 00:27:00 -0000 https://status.smartersends.com/incident/267902#c70dafc09328c31b4710530001d76481b3f71fd5129a10eaa18dcccf167f3715 We are currently seeing issues reaching the AWS Secrets Manger service which is resulting in the application not loading properly. We are working with the AWS team to identify the issue. Will update when further information becomes available https://status.smartersends.com/incident/219746 Mon, 26 Jun 2023 17:08:00 -0000 https://status.smartersends.com/incident/219746#5429f4ee56634b2be81a9158b0ca612846b0a5ec83ce992fe25d310c7d8d4391 We have experienced an issue with our DNS provider. The issue has been resolved on their end but due to how client computers cache DNS records, some may still be experiencing problems access the platform. Please clear your browser cache and try restarting your computer to resolve. We apologize for the disruption. https://status.smartersends.com/incident/219746 Tue, 13 Jun 2023 20:57:00 -0000 https://status.smartersends.com/incident/219746#c7ddc7dc043299c89f08a465b2517a19672874c1e6b8bc989c73df685e8ece92 We are now seeing systems recovering and the platform is now accessible. https://status.smartersends.com/incident/219746 Tue, 13 Jun 2023 19:38:00 -0000 https://status.smartersends.com/incident/219746#6106cb1c4e236b3aa293d4ab8bf97b111546bcb406a1ed5f0ee6e3c66013f37d We are currently experiencing an outage at our infrastructure provider, AWS. We are working with their technicians and monitoring the progress on their side. We will update the status here once we have more information. https://health.aws.amazon.com/health/status