Incidents reported on status page for SmarterSends https://status.smartersends.com/ https://d1lppblt9t2x15.cloudfront.net/logos/d9932852f69f1781cc91ee2e2aa1e704.png https://status.smartersends.com/ en https://status.smartersends.com/ Fri, 05 Dec 2025 09:15:07 +0000 https://status.smartersends.com/#4ea22cffb03bebc1bf42b9ec2775e11d95d479bb2d48749cf4725d7e683d6a92 https://smartersends.zendesk.com recovered https://status.smartersends.com/ Fri, 05 Dec 2025 08:52:28 +0000 https://status.smartersends.com/#4ea22cffb03bebc1bf42b9ec2775e11d95d479bb2d48749cf4725d7e683d6a92 https://smartersends.zendesk.com went down https://status.smartersends.com/ Wed, 29 Oct 2025 11:19:25 +0000 https://status.smartersends.com/#ca7645d6a655d704ea3986fc05fa8b4a85737d3bae31badcdd3425fbd84d799a https://smartersends.zendesk.com recovered https://status.smartersends.com/ Wed, 29 Oct 2025 11:10:26 +0000 https://status.smartersends.com/#ca7645d6a655d704ea3986fc05fa8b4a85737d3bae31badcdd3425fbd84d799a https://smartersends.zendesk.com went down https://status.smartersends.com/ Wed, 29 Oct 2025 11:01:18 +0000 https://status.smartersends.com/#8e3ebe502bf2a8159334989b6d7d5ad074a8fd669742588575899802977dc7ba https://smartersends.zendesk.com recovered https://status.smartersends.com/ Wed, 29 Oct 2025 10:58:15 +0000 https://status.smartersends.com/#8e3ebe502bf2a8159334989b6d7d5ad074a8fd669742588575899802977dc7ba https://smartersends.zendesk.com went down https://status.smartersends.com/ Mon, 20 Oct 2025 09:22:53 +0000 https://status.smartersends.com/#a2b553ff7c517a39500ccd7bff9c5b032c1b6acbe34dab801757a5b722be7185 https://smartersends.com recovered https://status.smartersends.com/ Mon, 20 Oct 2025 07:22:25 +0000 https://status.smartersends.com/#a2b553ff7c517a39500ccd7bff9c5b032c1b6acbe34dab801757a5b722be7185 https://smartersends.com went down https://status.smartersends.com/incident/489110 Tue, 31 Dec 2024 15:07:01 -0000 https://status.smartersends.com/incident/489110#06286d2866fefcca02094bc4453c3a665b9637d5d0617b51721a882eea331ed9 Maintenance completed https://status.smartersends.com/incident/489110 Tue, 31 Dec 2024 14:38:56 -0000 https://status.smartersends.com/incident/489110#7880d317d18e5c30f34e07f02ac2ea8755729649fe7dd7bef1c7b50088f7ce20 We are currently updating some infrastructure to ring in the new year. We should be back online in less than an hour https://status.smartersends.com/incident/489110 Tue, 31 Dec 2024 14:38:56 -0000 https://status.smartersends.com/incident/489110#7880d317d18e5c30f34e07f02ac2ea8755729649fe7dd7bef1c7b50088f7ce20 We are currently updating some infrastructure to ring in the new year. We should be back online in less than an hour https://status.smartersends.com/incident/267902 Wed, 04 Oct 2023 00:46:00 -0000 https://status.smartersends.com/incident/267902#baa7a61aa72a07a095f439f943924fc15777853692531425f9654d061b3000c7 Systems appear to be back online and working as designed. We'll continue to monitor but this looks to be resolved on the AWS side. https://status.smartersends.com/incident/267902 Wed, 04 Oct 2023 00:46:00 -0000 https://status.smartersends.com/incident/267902#baa7a61aa72a07a095f439f943924fc15777853692531425f9654d061b3000c7 Systems appear to be back online and working as designed. We'll continue to monitor but this looks to be resolved on the AWS side. https://status.smartersends.com/incident/267902 Wed, 04 Oct 2023 00:43:00 -0000 https://status.smartersends.com/incident/267902#acfccc029834d4543894c5f4a99c75a15396435e7c5781b646eb1b51680ef81b We are seeing indications that the AWS issue is resolving. We continue to see intermittent issues accessing all AWS services but the issue is improving. https://status.smartersends.com/incident/267902 Wed, 04 Oct 2023 00:43:00 -0000 https://status.smartersends.com/incident/267902#acfccc029834d4543894c5f4a99c75a15396435e7c5781b646eb1b51680ef81b We are seeing indications that the AWS issue is resolving. We continue to see intermittent issues accessing all AWS services but the issue is improving. https://status.smartersends.com/incident/267902 Wed, 04 Oct 2023 00:27:00 -0000 https://status.smartersends.com/incident/267902#c70dafc09328c31b4710530001d76481b3f71fd5129a10eaa18dcccf167f3715 We are currently seeing issues reaching the AWS Secrets Manger service which is resulting in the application not loading properly. We are working with the AWS team to identify the issue. Will update when further information becomes available https://status.smartersends.com/incident/267902 Wed, 04 Oct 2023 00:27:00 -0000 https://status.smartersends.com/incident/267902#c70dafc09328c31b4710530001d76481b3f71fd5129a10eaa18dcccf167f3715 We are currently seeing issues reaching the AWS Secrets Manger service which is resulting in the application not loading properly. We are working with the AWS team to identify the issue. Will update when further information becomes available https://status.smartersends.com/incident/219746 Mon, 26 Jun 2023 17:08:00 -0000 https://status.smartersends.com/incident/219746#5429f4ee56634b2be81a9158b0ca612846b0a5ec83ce992fe25d310c7d8d4391 We have experienced an issue with our DNS provider. The issue has been resolved on their end but due to how client computers cache DNS records, some may still be experiencing problems access the platform. Please clear your browser cache and try restarting your computer to resolve. We apologize for the disruption. https://status.smartersends.com/incident/219746 Mon, 26 Jun 2023 17:08:00 -0000 https://status.smartersends.com/incident/219746#5429f4ee56634b2be81a9158b0ca612846b0a5ec83ce992fe25d310c7d8d4391 We have experienced an issue with our DNS provider. The issue has been resolved on their end but due to how client computers cache DNS records, some may still be experiencing problems access the platform. Please clear your browser cache and try restarting your computer to resolve. We apologize for the disruption. https://status.smartersends.com/incident/219746 Tue, 13 Jun 2023 20:57:00 -0000 https://status.smartersends.com/incident/219746#c7ddc7dc043299c89f08a465b2517a19672874c1e6b8bc989c73df685e8ece92 We are now seeing systems recovering and the platform is now accessible. https://status.smartersends.com/incident/219746 Tue, 13 Jun 2023 20:57:00 -0000 https://status.smartersends.com/incident/219746#c7ddc7dc043299c89f08a465b2517a19672874c1e6b8bc989c73df685e8ece92 We are now seeing systems recovering and the platform is now accessible. https://status.smartersends.com/incident/219746 Tue, 13 Jun 2023 19:38:00 -0000 https://status.smartersends.com/incident/219746#6106cb1c4e236b3aa293d4ab8bf97b111546bcb406a1ed5f0ee6e3c66013f37d We are currently experiencing an outage at our infrastructure provider, AWS. We are working with their technicians and monitoring the progress on their side. We will update the status here once we have more information. https://health.aws.amazon.com/health/status https://status.smartersends.com/incident/219746 Tue, 13 Jun 2023 19:38:00 -0000 https://status.smartersends.com/incident/219746#6106cb1c4e236b3aa293d4ab8bf97b111546bcb406a1ed5f0ee6e3c66013f37d We are currently experiencing an outage at our infrastructure provider, AWS. We are working with their technicians and monitoring the progress on their side. We will update the status here once we have more information. https://health.aws.amazon.com/health/status